WordPress Support FAQ
Learn WordPress from our complete library of WordPress Tutorials. Learn how to start a blog, build it out with the best WordPress Plugins. When you’ve got things working the way you want starting earning money with a membership site or Learning Site.
Support is available to all members 24/7/365. You can request by email, chat or phone.
It’s important that you site is hosted with Managed WordPress hosting. It doesn’t matter if that Managed Hosting is with us or another premium webhost. We’d like that to be with us of course! There are 2 main reasons it’s important. First is becasue of the security issues, second is because of the extra technical resources that a premium managed host allocates to your site. The ‘discount’ hosting companies provide a generic service, that is designed around costs not what makes your site run fast. We provide Manged WordPress Hosting that helps keep your site locked down and lightning fast. If you just want WordPress hosting you can get the details here.
If you look around, you will find out our services are already the lowest out there (even when you factor in our competitors ‘bulk’ rates). If you find something truly ‘apples to apples’ better, let us know and we will drop our prices or boost our service offering for you and everyone else (and send you a birthday gift to boot). You can reach us by clicking here. We aim to please.
To make you happy (and let you pile up your favourite credit card points) we accept any major form of plastic payment you want to use (i.e. Visa, Mastercard, American Express, Discover, and PayPal). Once you sign up for a package, your card will be charged automatically either yearly (may as well, you save a bundle this way) or monthly on an ongoing basis until you tell us you want to cancel or change your plan package.
If you are not happy with our service, you get all your money back during the first 30 days of service with us. The only exception to this is in cases where you order something ‘extra’ like a site hack clean-up or site add-on. In this case (assuming we did what we were told) there would either not be a refund or there would be a reduced refund depending on the circumstances.
If someone really wants to hack into your website they can. The CIA, NSA, Pentagon and most of the world’s governments have all been hacked and they have entire departments dedicated to cyber-security.
The purpose of the WordPress Hardening service is to make sure that your site is no low-hanging fruit.
Most WordPress security threats come from automated tools that break into websites. WordPress hardening is the process of making your site ‘invisible’ to those automated tools.
If you like making really easy recurring money (by doing very little) and simply refer people to us who you think would love our services…then yes. Click here to learn more and sign up.
WordPress Managed Hosting Support
WordPress is special and needs a special kind of web host. Using a cheap shared hosting plan for a couple of dollars a month is asking for trouble. If you aren’t setup yet with a proper web host select from our list of recommended hosts.
Sure! Our WordPress Support plans allow us to manage and maintain your site where it’s hosted.
If you’ve got more than 3 WordPress Blogs installed select the Enterprise Plan. Otherwise contact us for a quick strategy session. If you’re in the WordPress business, like theme/plugin developers and hosting services companies we have a preferred partner program that might fit too.
You can use any major credit cards including Mastercard, Visa, Discover, and American Express. After we start managing your WordPress Sites your cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan. For your records you’ll also receive a monthly invoice reminder 7 days before your card is charged. Payment is due 7 days after the receipt of that invoice.
We’d hate to see that happen, but if it does all you need to do is login to your billing account and use the cancellation request button. If your card happens to get auto-charged and you weren’t planning to renew. Don’t sweat it. Just get in touch with us as soon as possible and we’ll issue you a full refund.
We offer a 100% fully guaranteed refund during the first 30 days of service.
Yes we do! Use the Affiliates link below, or signup for one of the WordPress Support Plans to automatically be enrolled as an affiliate.
The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.
Sure! Add additional WordPress plugins and themes. It’s your site. Post as often as you want, include advertisements and affiliate links, create a monthly podcast and build your email list with Landing Pages. If all those word are too advanced for you don’t’ worry, that’s what we’re here to help you learn and implement with our WordPress Training Tutorials.
You can ask us as many questions as you’d like in sequence, and if your request is covered by your site management plan, then we’ll take care of it right away. There’s no limit to the number of tasks we perform as long as it’s covered by your monthly plan. Sometimes we’ll refer you to an article, or just send you a quick answer of our own for times when you have a question. If your support request isn’t covered by your plan, we’re happy to give you an estimate for completing the work you need done, or can quickly upgrade you to a higher plan. In short, send us a note whenever you think we can make your life easier.
There are certainly cases when good people like you like to manage your own WordPress sites, and don’t need ongoing services. If you just need help configuring a plugin, moving your website to a new web host, or cleaning up a hacked website, check out our a la carte service options.
Managed WordPress Hosting and Maintenance Questions
We’re “WordPress Only” we host, install, configure and support WordPress Powered Sites exclusively.
We’re WordPress Developers, Users and Hosting Experts with a suite of tools and a custom platform that we use ourselves to host and manage all the technical aspects of running a WordPress Site.
Your WordPress Site is supported by the 12 Key WordPress Management Tasks listed at the top of the page. These services are in addition to the “traditional hosting” support you’d receive if you installing and running a WordPress site on a regular shared hosting account.
WPOnly Hosting uses private dedicated hardware in 2 separate data centers located in Florida and California.
Of course! You have complete access to the traditional cPanel with every account where you can add and manage unlimited email accounts.
Live online support via chat is available during weekdays most of the time with tasks being completed 99% of the time Monday to Friday. If the chat isn’t available you’ll be able just login at https://www.wpblogsupport.com/members/ and one of our support team will respond to you immediately.
First look for the chat box at the bottom of screen if we’re not online just open a ticket at https://wpblogsupport.com/members/ and we’ll be right back to you
If you’re worried about your site and the information on it being secure be assured that anyone that works on your tasks or with your information is an employee of WPblog Support based in North America. We do not use Freelance Contractors.
WP Blog Support
WP Blog Support belongs to Online Veteran James Maduk. We provide “WordPress Only” Services and Support to Small Business Owners and Independent Professionals like Authors, Coaches, Consultants, Speakers and other Subject Matter Experts.
If you have clients or friends that you think would benefit from not having to worry about WordPress again we can help out. The easy way is to just register as an Affiliate and we’ll send you recurring commissions on every referral.